Refund Policy

1. General Refund Rule

A refund is not guaranteed merely because a customer asks to cancel or change travel plans. Each request must be reviewed against the applicable ticket conditions, supplier rules, and legal requirements.

Where a refund is required by law, supplier policy, or the applicable fare terms, Evoflydeals will provide reasonable assistance with the refund process.

2. Situations That May Qualify for a Refund

Refund eligibility depends on the facts of the booking. Examples of situations that may qualify include:

• A fully refundable ticket that was not used
• An airline-cancelled flight when the traveler chooses not to accept the alternative
• A significant schedule change or delay covered by applicable rules
• A duplicate charge or billing error
• A paid ancillary service that was not provided, where refund rights apply
• A supplier-approved waiver or exception

3. Non-Refundable Tickets

Some tickets are sold as non-refundable. If the flight operates as scheduled and the customer voluntarily chooses not to travel, a cash refund may not be available.

A non-refundable label does not remove refund rights that apply under law, including rights connected with airline cancellations or significant changes where those rules apply.

4. How to Request a Refund

To request a refund, contact Evoflydeals with the details needed to locate and review the booking.

• Booking reference or ticket number
• Passenger name as shown on the ticket
• Travel dates and airline information
• Reason for requesting the refund
• Proof of airline cancellation or schedule change, if available
• Payment date and transaction amount, without sending full card details

5. Refund Review Process

After receiving a refund request, Evoflydeals may review the booking record, airline rules, supplier terms, payment records, and customer communications. We may need to contact the airline, ticketing source, consolidator, payment processor, or other travel provider.

Additional information may be requested before the review can be completed.

6. Airline and Supplier Processing

Some refunds are processed directly by airlines or suppliers. Others may be processed by an agency, ticketing source, payment processor, or card network.

The name shown on your bank or card statement may vary depending on the party that processed the original transaction or refund.

7. Refund Amounts

The approved refund amount may differ from the original purchase amount. Deductions can occur where allowed by the applicable fare rules, supplier terms, or disclosed agency terms.

• Airline cancellation penalties
• Supplier penalties
• Fare differences already used
• Partially used ticket value
• Non-refundable ancillary services
• Previously disclosed agency service fees

8. Evoflydeals Service Fees

Evoflydeals may charge service, booking, processing, change, cancellation, or assistance fees where disclosed and permitted. Unless required by law or expressly stated at the time of purchase, agency service fees may be non-refundable after the agreed service has been provided.

9. Travel Credits and Vouchers

Some refund requests may result in a travel credit, voucher, airline credit, or future travel certificate. Credits may be subject to restrictions.

• Expiration date
• Use-by or travel-by deadline
• Passenger name restriction
• Airline or route restriction
• Fare difference at rebooking
• Non-transferability

10. Refund Timelines

Approved refunds may take time to appear in the original form of payment. The timeline can depend on the airline, ticketing source, payment processor, financial institution, billing cycle, and applicable legal requirements.

Evoflydeals cannot guarantee the exact date on which a bank or card issuer will post an approved refund after processing has been submitted.

11. Chargebacks and Payment Disputes

If you believe a charge is incorrect, contact Evoflydeals promptly so we can review the transaction. Nothing in this policy limits any lawful dispute rights you may have through your payment provider.

Knowingly initiating a false or fraudulent payment dispute may result in cancellation of services where legally permitted and may be referred to the appropriate payment provider or authority.

12. Changes to This Refund Policy

Evoflydeals may update this Refund Policy to reflect changes in airline procedures, supplier rules, legal requirements, or our service practices. Updates will be posted on Evoflydeals.com with a revised Last Updated date.